Shipping Policy – Earrings

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

2. Shipping Time

• Standard delivery usually takes 3–7 business days, depending on the delivery location.
• Delivery timelines may vary due to unforeseen circumstances such as weather, courier delays, or remote locations.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.
• Free shipping may be offered on selected orders or promotions.

4. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.
• Customers can track their shipment using the provided tracking link.

5. Delivery Issues

• If the package is delayed, lost, or marked as delivered but not received, contact customer support within 48 hours.
• Assistance will be provided to resolve the issue with the courier partner.

6. Incorrect Address

• Ensure that the shipping address and contact details are accurate.
• Orders shipped to incorrect or incomplete addresses are not the responsibility of the seller.

7. Damaged Package

• If the package appears damaged at the time of delivery, do not accept it or record an unboxing video as proof.
• Report the issue immediately to customer support at: contactus.orangeexpress@gmail.com

8. Delivery Attempts

• Courier partners usually make 2–3 delivery attempts. If unsuccessful, the package may be returned.
• Re-shipping may require additional charges.

For any shipping-related queries or assistance, please contact customer support at the email provided above.