Return & Refund Policy – Earrings

We want you to be satisfied with your purchase. Please read the policy below carefully before requesting a return or refund.

1. Eligibility for Returns

• Returns are accepted only if the item is damaged, defective, or incorrect at the time of delivery.
• Due to hygiene and safety reasons, earrings are not eligible for return or exchange if they have been used, worn, or if the seal/packaging has been opened.
• Requests must be made within 48 hours of delivery.

2. Condition for Return

• Item must be unused, unworn, and in original packaging.
• All tags, labels, and accessories must be intact.
• Clear unboxing video or images may be required as proof for damaged or wrong items.

3. Return Process

• To request a return, contact customer support at: contactus.orangeexpress@gmail.com
• Provide your order details, reason for return, and supporting images/videos.
• Once approved, return instructions will be shared.

4. Refund Policy

• Refunds are processed only after the returned item is received and inspected.
• If approved, the refund will be issued to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable.

5. Non-Returnable Items

• Used or worn earrings
• Opened or tampered packaging
• Items returned without prior approval

6. Order Cancellation

• Orders can be canceled only before they are shipped. Once shipped, cancellation is not possible.

7. Important Notes

• Slight variations in color or design due to lighting or screen differences are not considered defects.
• Ensure correct shipping details are provided; failed deliveries due to incorrect information are not eligible for refund.

For any concerns or assistance, reach out to customer support at the email provided above.